1. Customers are responsible for providing accurate and complete delivery information.
Ella is not responsible for delays or failed deliveries resulting from:
• Incorrect addresses
• Incorrect contact numbers
• Incomplete delivery information
• Customer unavailability
• Refusal to accept the package
Once an order has been dispatched, customers will receive tracking information via SMS, email, WhatsApp, or another available communication channel, where applicable.
Ella works with third party courier services and cannot guarantee their exact delivery timelines or handling procedures.

2. Delayed or Undelivered Orders
Although we work with trusted courier partners, delivery may occasionally be delayed due to circumstances beyond our control, including weather, strikes, public holidays, road closures, customs delays, operational disruptions, or other unforeseen circumstances.

Customers should contact Ella Customer Care (0337-0331234) if an order appears significantly delayed or cannot be located using the provided tracking information.