- Hand Wash Cold: Gently wash by hand in cold water.
- Iron Inside Out: Always iron on the reverse side.
- No Front Ironing: Do not iron directly on the front.
- No Bleach: Avoid bleach and strong chemicals.
- Do Not Wring: Do not twist or squeeze.
- Wash Similar Colors: Wash with like shades only.
- Mild Detergent: Use a gentle detergent.
- Avoid Prints/Embellishments: Do not iron over prints or embellishments.
Orders within Pakistan are generally dispatched within 2-3 working days after order confirmation.
Standard delivery generally takes approximately 5-7 working days, depending on the destination and courier service.
Ella aims to ensure that every customer receives their order in satisfactory condition.
Eligible products may be exchanged within 10 days of delivery, subject to the conditions below.
To qualify for an exchange, the product must:
- Be unused
- Be unworn
- Be unwashed
- Have all original tags attached
- Be in its original condition
- Be returned with the original packaging where applicable
Products that show signs of wear, washing, alteration, damage, perfume, makeup, stains, or other use may not be accepted.